Home / Frequently Asked Questions

 What can I expect to find inside my meal kit?

Meal kits come with all the raw ingredients that you need to cook your meal. Ingredients are already pre-portioned and ready to go, so that all you need to do is follow our recipe and put it all together. An average preparation time is 20 minutes.  Please note that staple ingredients such as salt, pepper, oil, butter, and eggs may not be included.

How long will my meal kit stay fresh for?

Each kit is prepared on the same day as delivery or pick-up takes place. Uncooked, it is recommended that they do not stay in the fridge past 4 days from the point of sale. Fish and seafood should be cooked as soon as possible.

If I chose delivery at checkout, where will my food be left?

If you are not home during delivery, please leave a cooler out, either at the front door or around the house, to ensure that your meals stay fresh until you get home. During the warmer months, leave ice packs inside the cooler.

Why do I see two delivery days in the Menu section?

SousChef prepares and delivers your meal kits and salads on Mondays & Wednesdays, with the exception of several weeks that fall within holidays.

If you would like to purchase meals for the entire week, we encourage you to order two meals for delivery on Monday, and two or three for Wednesday’s delivery.

What time should I expect to receive my delivered meal kits?

Meals are finalized on their delivery/pick up dates at 3:00 PM, and delivery tends to take place between 3:30 and 5:30 PM. If you are picking up your meal, please come by any time after 3:00 PM.

If I follow a calorie restricted or low-carb diet, can I order from Sous Chef?

Of course! While many of our menu items are already low-carb, we also provide customers with the choice to supplement certain elements of their meal.

What is the order deadline for the upcoming week?

The menu for the upcoming week is usually sent via e-mail and posted on the website by Thursday evening, and orders can be made until Saturday afternoon at 3:00 PM.


If answers to your questions cannot be found here, please do not hesitate to contact us. We would love to hear from you.